COMPLAINTS & APPEALS POLICY
Students need to be aware that complaints made by them in regards to assessment, treatment or other aspects will be undertaken with due regard for fairness and authenticity by members of College staff. At the same time, vexatious or flippant complaints will be dealt with along the Managing Student Behaviour process. The complaint may be dealt with by discussion, mediation or by sanctions where necessary.
Where a complaint is deemed to be of sufficient scale, students should ensure the student or staff member is aware that they feel aggrieved by their action, whether it be surrounding course work, skills assessment, behavioural treatment etc. Go directly to the Staff member, or to the student involved in order to seek resolution.
Seek verbal explanation as to why a judgment has been made from where the dispute arose. Always attempt to resolve the dispute at the lowest level.
Where a verbal explanation is insufficient, a written request should be forwarded and a reply received which formalises the process. A meeting held and minutes kept. Formal notification takes place to all concerned. Mediation may also take place, or resolution by Management.
In the event that the outcome to the dispute is still unsatisfactory, an appeal needs to be made to the next highest person on the “Chain of Command’ within the College from levels 1 through 4.
Level 1 - Teacher, Technical Officer, Residential Supervisor
Level 2 - Head of Department, Farm Manager or Assistant, Corporate Services Manager, Programme Coordinator
Level 3 - Vice Principal
Level 4 - Principal
In the event that the outcome to the dispute is still unsatisfactory, application needs to be made to the next highest person on the “Chain of Command” outside of the College which will most likely be the Complaints Management Unit in Central Office, the Training Accreditation Council, the School Curriculum and Standards Authority, Police, Ombudsman etc.
MOBILE PHONE POLICY
The Department of Education does not permit student use of mobile phones in public schools unless for medical or teacher directed educational purpose. Students are permitted to be in possession of their mobile phone during the school day, however, mobile phones must be turned off and away. Students to put their smart watches on 'aeroplane mode' so phone calls and messages cannot be set or received during the school day. Mobile phones for students can be stored in their locker or dormitories.
Mobile phones are a useful tool for students to keep in contact with family and in the event of an emergency. The College recognises the need for students to possess and use mobile phones for both personal and educative purposes.
However, mobile phones can also cause significant negative issues through;
Distraction from learning program
Use when students should be sleeping, studying or engaging in mature face to face conversation.
For these reasons, restrictions are in place on the use of mobile phones at the College.
POSTING ON SOCIAL MEDIA
Please be aware that the College does not condone the uploading onto social media of inappropriate photos of staff or students at the College. Students who do this will be demanded to take down the post. Staff are not permitted to be friends with students using social media.
In the event that students need to make an emergency phone call, they may use College phones. Parents needing to contact their child during the day program will be expected to contact the Admin office, who will then arrange for their child to phone back at a suitable time.
Note: The College recommends that Day students leave their mobile phone in their locker and Residential students leave their phone in their dorm. Students who take their phone to class or section do so at their own risk.
Students who breach these conditions will have their phone confiscated for the following lengths of time.
First offence - 48 hours
Second offence - 1 week
Third and subsequent offences - 2 weeks
Parents will be contacted via SMS if their child’s phone is confiscated.
Should the period of confiscation straddle a weekend, students may be able to have their phone reinstated on Friday afternoon but must return it the following week to complete the period of confiscation.
Students who use their phone for bullying or vilification purposes will have their phone confiscated for the maximum period of time and also be dealt with for as for bullying.